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Terms & Conditions

Orders & Payment

All orders are confirmed once payment has been successfully processed via PayFast. Prices are listed in South African Rand (ZAR) and are subject to change without prior notice.

Delivery

PUDO locker delivery is free and typically takes 3-7 working days. Courier Guy door-to-door delivery costs R150 and typically takes 2-5 working days. Please ensure your chosen PUDO locker or physical address is accurate, as SPHOSCENTS is not responsible for delays or non-delivery caused by incorrect details.

Returns & Exchanges

Due to the nature of fragrance products, we are unable to accept returns or exchanges once a seal has been opened, except where a product is faulty or incorrect. Please contact us within 48 hours of delivery to report any issues.

Resellers

Reseller pricing and wholesale terms are available to approved resellers only. A once-off joining fee applies to new sellers, as outlined on our Become a Seller page.

Contact

For any questions regarding your order, delivery, or these terms, please reach out via WhatsApp or email at info@sphoscents.co.za.